Woori Bank announced on October 3 that it will introduce an AI inspection chatbot, an inspection knowledge search service for employees, based on natural language processing (NLU) technology that has learned data related to inspection work.
Woori Bank analyzed more than 57 million cases and regulations to strengthen internal control with AI technology.
The bank developed a natural language processing chatbot service by designing 353 scenarios with the analyzed DB.
The bank plans to improve the quality of conversations through continuous learning and regular analysis of errors in answers.
The AI inspection chatbot was applied to the inspection of routine audit tasks with a high frequency of occurrence.
The inspection is a process of receiving pre- and post-work checks from the standing audit committee to reduce the work risk of employees on tasks that require the management’s decision-making.
The AI Inspection Chatbot determines natural language queries from employees on tasks subject to routine audits as pre- and post-work audits and provides key information (similar cases, related regulations, official documents, etc.) to ensure pre-work audits and block exposure to risks.
The AI inspection chatbot will be expanded to the entire inspection department in November to prevent operational risks and strengthen internal control activities for inspections.
“The introduction of the AI inspection chatbot specialized in inspection knowledge is expected to boost the efficiency of inspection work and strengthen internal control at Woori Bank,” a Woori Bank official said.
Woori Bank launches Woori WON Banking My Document Box, an electronic document relay service.
Launch of “My Document Box” Service
Woori Bank announced on October 9 that it acquired a certificate as an authorized electronic document deliverer from the Ministry of Science and ICT, and launched Woori WON Bank “My Document Box,” an electronic document relay service.
Woori Bank customers can use the My Documents Service through My Documents in Wonder Wallet of Woori WON Banking, a Woori Bank smartphone application.
Documents received through My Documents are lawfully valid in accordance with relevant laws.
In addition, they are able to check and store documents through Woori WON certificate authentication to prevent personal information leakage or lost mail.
Currently, Woori Bank customers can receive Woori Card renewal and expiration notices through the My Document Box Service.
Woori Bank is planning to expand the service with various electronic document delivery organizations in the future.
“With the launch of Wonder Wallet in June, we are providing the Ministry of the Interior and Safety’s ‘National Secretary’ and ‘Electronic Document Wallet’ services” a Woori Bank official said.
“The My Document Box Service enables Woori Bank customers to conveniently manage various bills from public and private organizations.”
Woori Bank held an event in honor of the launch of the My Document Box Service.
The bank held a lottery to give away the iPad Pro 11 and the AirPods Pro 2 to customers who applied for the My Documents Service. Moreover, 1,000 customers received Starbucks Coffee coupons.
Financial Support for Korean Exporters
Woori Bank announced on October 6 that it launched Woori CUBE Loan-X (Exporters), a preferential loan to help exporters overcome an export crisis and strengthen export industries’ competitiveness.
On Aug. 16, the Financial Services Commission (FSC) announced the Comprehensive Support Plan for Joint Public-Private Export Finance that can give financial support worth 23 trillion won to Korean exporters.
Woori Bank launched this product to proactively respond to the FSC’s policy to foster promising Korean exporters.
The product launched to finance small and medium-sized enterprises (SMEs) with a track record of exporting provides additional preferential interest rates of up to 1.5 percentage points depending on whether a company is a new customer, providing credit guarantee collateral and export records over the past one-year period.
Woori Bank has signed a total of 900 billion won in contractual guarantees with policy financial institutions to provide preferential guarantee ratios and fees in support of companies facing difficulties exporting their products.
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