Kyobo Life Insurance has completed a process of integrating digital channels, allowing customers to use any of Kyobo’s financial and non-financial mobile service apps and webs, the insurance company said Sept. 20.
The integration of digital channels is designed to raise users’ convenience by integrating each digital channel, which had lacked unity, prioritizing a mobile-based one.
That means the use of financial services has been dramatically improved. Clients can experience all services, such as insurance products, retirement pensions, loans, funds, and trusts at one mobile channel.
Kyobo Life Insurance has completed a process of integrating digital channels, allowing customers to use any of Kyobo’s financial and non-financial mobile service apps and webs.
Customers are given the chance to confirm information contracts at a glance. They can browse information on their own financial contracts such as insurance and retirement pensions, via a mobile channel in a convenient fashion without visiting the customer plaza.
Convenient certification services have been expanded to nine kinds. Clients can log in and handle financial work after they complete identity certification, such as a simplified password, bio certificate, fingerprint certificate, Naver certificate, and KaKaoPay certificate.
Kyobo will hold an event targeting new customers on the occasion of the opening of the “super app” in October. Applicant customers are given the chance to receive giveaways via lottery when they enter their name on any product they want to have using rewards they get by accomplishing “missions.”
A view of Kyobo Life Insurance headquarters in Gwanghwamun, Seoul. (Photos: Kyobo Life Insurance)
Kyobo Dramatically Reduces Insurance Application Review Period through Digitalization
Kyobo Life Insurance introduced K-PASS, a referral service used prior to the subscription of an insurance policy, which will dramatically cut down on the time the insurer reviews applications of insurance policies, the insurer said on Sept. 19.
The core of the new process is designed to minimize the time needed to review an application, raising customers’ convenience.
Consultants are allowed to guide customers toward products and specialized information they can then apply for through their notification and confirmed medical history.
In the past, it took an average of six hours to confirm the outcome of a review, but under the new system, K-PASS will allow applicants to confirm whether they can apply or application terms in real time.
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