Shinhan Bank announced on Sept. 23 that it formed a consortium with Korea Midland Power, LS Electric and Aegis Asset Management and signed a business agreement with the Government of Queensland, Australia, for a pilot project for the mass production of green hydrogen.
The consortium in which Shinhan Bank participated and the Queensland State Government will carry out a pilot project for Hydrogen-Renewable Energy Park (H-REP) worth 20 million Australian dollars (about 18.6 billion won) in Queensland in the Queensland region.
The H-REP Project will build a 3MW solar power plant and produce 300Kg of green hydrogen per day by using this power to operate water electrolysis facilities for green hydrogen production.
After that, it will verify the green hydrogen business while selling the produced green hydrogen to local consumers.
Shinhan Bank will make an investment in this pilot project and support stable business development and expansion by providing financial solutions, such as financial advice, brokerage, and senior lending in future demonstration stages.
“Through this MOU, we plan to implement a hydrogen economy, one of the pillars of the future energy sources and promote the development of the Australian market, a promising country in clean hydrogen production, together with the consortium,” a Shinhan Bank official said.
Nabbing First Place in KCSI
Shinhan Bank announced on Oct. 12 that it was honored as the No. 1 company in the banking industry in the 2022 Korean Customer Satisfaction Index (KCSI) hosted by the Korea Management Association Consulting.
The KCSI is a representative index that indicates the degree of customer satisfaction with products and services in each industry in Korea. It has a long history and enjoys strong public trust in Korea.
In particular, Shinhan Bank is strengthening its financial consumer protection activities to establish a proper product sales culture, real-time customer communication through customer satisfaction surveys for each customer contact point, and “Evening Plus” that allows customers to use banking services on weekday evenings and Saturdays and the non-face-to-face branch “Digital Sales Department” based on digital channels the establishment of the futuristic innovative store model Digilog Branch.
This award has enabled Shinhan Bank to take first place in the Korean banking industry for nine consecutive years since 2014 and 19 times in total.
It ranked first in all major customer satisfaction surveys including the Korea Service Quality Index (KS-SQI) and the Global Customer Satisfaction Index (GCSI) in Korea.
Smart Kiosk Sign Language Consultation Service
Shinhan Bank announced on Sept. 22 that it will launch the Smart Kiosk Sign Language Consultation Service for the first time among Korean banks in order to boost financial accessibility and customized counseling for customers with hearing and speech disabilities.
The Smart Kiosk Sign Language Consultation Service was introduced to enable quick and easy processing of most of the banking services provided at simple windows at the bank, such as the issuance of new deposit and withdrawal bankbooks and various certificates, services for Shinhan Card users, reporting and electronic financial services. It is provided by way of automatic machines.
The Smart Kiosk Sign Language Consultation Service is available at kiosks in branches during bank branch business hours. In addition, kiosks at unmanned Digital Lounge and digital innovation stores at GS Convenience Stores, and GS The Fresh Stores offer this service from 9:00 am to 6:00 pm on weekdays.
Shinhan Bank finished making preparations for this service by recruiting sign language consultants and completing customer-tailored training by the specialized counseling team of in the Customer Service Center in July.
“We developed this service for those with hearing and speaking difficulties who have trouble using financial services,” a Shinhan Bank official said.
“Shinhan Bank will continue to expand customer-oriented services while minimizing inconveniences by making good use of 184 kiosks at 177 branches.”
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