Chairman Kim Jung-tai of Hana Financial Group (Photo: Hana Financial Group)

The Hana Financial Group said it posted 2,106.1 billion won in net profit based on a consolidated basis in the third quarter of 2020. The figure is up 3.2 percent, or 65 billion won, from a year before.

During the third quarter, net profit swelled 10.3 percent, or 71.1 billion won, from the previous quarter to 760.1 billion won.

The result was attributable to the expansion of its non-face-to-face channel's business base, along with the growth of the non-banking sector (659.7 billion won) despite unfavorable external conditions such as the spread of the COVID-19 virus.

As for net profit among major non-banking subsidiaries, Hana Financial Investment posted 288 billion won in net profit with a year-on-year increase of 76.6 billion won, or 36.2 percent.

Hana Card saw a 114.4 billion won profit with a year-on-year increase of 64.6 billion won, or 129.6 percent. Hana Capital earned 127.1 billion won, enjoying a year-on-year increase of 50.1 billion won or 65.2 percent.

The major non-banking subsidiaries contributed to the financial group's steady growth by making efforts to sharpen their competitiveness and create synergies.

Hana Bank Comes Up with Customized Measures to Prevent Voice Phishing

Hana Bank said on Oct. 12 that it will implement comprehensive measures tailored to branch offices, non-face-to-face services and customer analysis to head off ever-evolving voice phishing scams and protect financial consumers.

First, the bank upgraded its financial fraud prevention table as a measure for branches. Questions in the table applied equally to all customers when withdrawing or transferring large amounts of cash were subdivided into various types, including Kakao Talk phishing, loan scams and cash withdrawal to send money to a scammer.

Accordingly, branch employees can accurately judge whether or not a customer will fall victim to a financial fraud by studying the customer’s answers to the questions.

Moreover, Hana Bank has set up a system to quickly make a change or update the question sheet when a new financial fraud pattern emerges, sending the elderly voice phishing prevention notifications.

Hana Bank’s non-face-to-face measures include introducing a financial fraud prevention table and strengthening certification procedures.

Bank employees ask Internet, mobile banking, and telebanking users questions regarding phishing possibilities.

If voice phishing risks are detected during non-face-to-face authentication, it will carry out additional customized authentication services such as video authentication.

In particular, a tailored mobile phone monitoring system has been in pace to prevent voice phishing scams using malicious apps to prevent damage caused by personal information leaks.

Finally, customized voice phishing prevention notices are sent through customer analysis. By utilizing big data platforms, Hana Bank analyzes damage cases such as loan frauds and imposters and sends customized notifications to customers vulnerable to voice phishing scams.

In addition, Hana Bank said in October that it signed a business agreement with KST Mobility, which operates the smart mobility platform Macaroon Taxi, to establish a win-win business model for the growth of the mobility industry.

KST Mobility's Macaroon Taxi officially launched in April 2019 surpassed 10,000 franchise taxis in just one year and four months after its launch.

The taxi haling service is running in 10 regions across the country including Seoul, Gyeonggi, Daejeon, Daegu, Ulsan, Sejong and Jeju. In addition, about 120,000 taxicabs are cooperating with KT Mobility across the nation.

It accounts for about half of all cabs nationwide, and is emerging as the most notable taxi platform company in recent years.

In particular, Macaroon Taxis provide consumers with new and diverse taxi and mobile platform services, including infant and child car seats, pet taxis and the hospital companion service.

 In the future, KST Mobility is preparing to develop Macaroon Taxis into an integrated Mobility as a Service (Maas) service that links various services with different means of transportation.