President Ham Young-joo of KEB Hana Bank (Right), gets the top award of the 2018 Korea Financial Service Quality Index from Chairman Park Nae-hi of the Korea Customer Satisfaction Management Academy.

KEB Hana Bank topped the 2018 Korea Service Quality Index for the Banking Sector three years in a row, the Korea Management Association Consulting said recently. The bank’s management motto has been “the customers happiness, the only thing we work for,” which has been the top priority since the bank’s establishment.
The bank has also been paying a great deal of attention to the “happiness of guests, and pleasure for employees,” under the belief that the employees who work hard to please the customers would also get pleasure out of seeing their satisfaction, which has been a value pursued by KEB Hana Bank.
The bank has been hard at work spreading a culture centered on the customers thru continued reform and change. The bank named the first Wednesdays every month as the Customer Day, declaring KEB Hana Happiness Promise in every quarter made of the key items for customer satisfaction list.
The bank has been operating the Customer Service Advisory Team while giving awards to employees for their excellent customer services and presenting at the same time the citation, “CS Illustrious House” to the branches which rendered exemplary customer services and thus have contributed greatly to providing high-quality services to the customers.
KEB Hana Bank has also been operating the Senior Citizens Handicapped Customers Happy Companion Financial Window at 765 of its outlets around the country to improve the accessibility of the financial services to the senior and handicapped customers. The bank has been operating the Visible ARS, for deaf customers, and the Voice Change Service for the blind customers, with the Braille service for ATMs and for those who are isolated from the financial services by improving the accessibility.
The bank has also been hard at work to provide new customer services including the “Hello, Robo Service” taking advantage of AI, one of the key technologies in the age of the 4th Industrial Revolution and the ‘1Q Fund Care’ system for convenient consultations for funds.
The bank also plans to help build 100 children’s homes at state, public and private business firms the first time in the financial industry to wage a comprehensive financial activity entitled, ‘finance growing together.’
KEB Hana Bank provides banking products and services to foreign residents and foreign-invested companies in Korea, through branch and electronic channels in several foreign languages including English and Japanese.
KEB Hana Bank: Comprehensive Banking Services for Expats in Korea
KEB Hana Bank is a major commercial bank with headquarters in Seoul that operates over 869 domestic branches and a global network of over 146 locations in 24 countries. The flagship institution of Hana Financial Group, it represents the strategic integration in Sept. 2015 of Korea Exchange Bank (KEB) with Hana Bank.
The Bank offers financial products and services to both retail and corporate clients, built around particular strengths in foreign exchange, trade finance, private banking, and expat banking.

A view of the head office building of KEB Hana Bank in Seoul.(Photos: KEB Hana)