In his New Year’s message, Hanjin Group Chairman Cho Yang-ho stressed filed-oriented management and a departure from old ways involving lax practices.
Chairman Cho made the remarks at a ceremony to kick off the 2018 business year at the Korean Air headquarters in Gonghang-dong, Seoul, on Jan. 2.
“Even though to Korean Air executives and staff, the field is a place in which they do day-to-day work repeatedly, but to customers, it is the starting point and process of their travel,” he said.
Chairman Cho said Korean Air officers and staff members need to look into complaints customers raise, whether their travel is handled according to the company’s standards. “If customers’ travel is considered ‘precious,’ safety and services will naturally ensue,” the chairman said.
Cho urged his executives and staff members to depart from old ways involving lax practices that hinder organizational growth. He called for them to remove barriers and face up to reality first-hand so they can embrace the changing world.
He emphasized that consumers’ confusion and embarrassment should be minimized by offering core information in a timely fashion amidst an environment filled with a stream of information and technologies. Chairman Cho also urged them to sense first-hand customers’ changing trends and put into practice their job so customers’ needs can be satisfied.
Field-Oriented Managment
Korean Air President Cho Won-tae had a meeting with leaders of the pilot union at the Korean Air headquarters on Jan. 4 and discussed ways of promoting in-house communications between labor and management. It was President Cho’s second meeting with the new union leader Kim Seong-gi and other senior union officials following a meeting with newly inaugurated Choi Tae-young on Dec. 27, 2017.
President Cho’s series of meetings with union leaders is part of his efforts to put into practice “in person field-oriented management,” as stressed by Hanjin Group Chairman Cho in his New Year’s message.
President Cho took time out to gave words of encouragement to officials in charge of flight operation safety in early January.
He also toured the maintenance hangers in Incheon and Gimpo international airports, the integrated control centers, ramps, freight areas, and flight crew’s briefing room on Jan. 1. He also visited the Tech Center in Busan and attended a ceremony to kick off the 2018 business year on Jan. 2.
Korean Air is 1st Asian Airliner to Introduce CS300 Aircraft from Bombardier
Korean and foreign airliners are scrambling to launch upgraded flights to attract more customers from the Korean outbound tourism market, which is on a rise.
Data released by the Ministry of Land, Infrastructure and Transport showed that the number of Korean passengers traveling abroad surged from 7.65 million in November 2015 to 8.32 million won in November 2016. The figure jumped to 11.1 percent in November 2017, over the previous month, surpassing a 4.1 percent increase in Koreans traveling around Korea in the same period.
To tap the fast-growing market, Korea Air recently became the first Asian airliner to receive the delivery of the first CS300 aircraft from the Canadian company Bombardier. The airliner plans to introduce and put a total of 10 CS CS300 aircraft 300 aircraft into mid- and long flight hauls this year.
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