Korea Post has been expanding its services with additional offerings such as Korea Post shopping and a flower delivery service. It also acts as sales agency through inexpensive calls by expanding its contact with customers.Improving the public’s perception of the post office and improving its service are ket strategies in boosting its professional and customer service.
It also has been working to expand sustainable growth through stepped up communication between employees and customers in reflection of diversified customer demand. Korea Post officials said they have been providing convenient and professional services so that customers are fully aware of the services that are offered.
In order to strengthen the competitive power of the postal service, Korea Post has been working to strengthen semi-registered mail test runs, the introduction of a pre-paid package label service, the expansion of one-day special delivery service, the introduction of simplified mobile payment service at post offices, and he electronic commercial deals through exclusive international special delivery services, among others.
Korea Post has been cutting the delivery service time by utilizing drones with improved functions in such operations as logistics process, systems, the start of mobile mail delivery services and activities related to mail logistics reform to improve the quality of delivery service and other diverse activities.
Korea Post has been measuring customer demand and customer satisfaction every month during the Jan.-Nov. period.
Based on a survey, KP has been determining whether the management of its customers has been on the mark or not, and at the same time providing consultations on postal services and professional education through the Korea Post Customer Satisfaction Support Center.
KP officials said members from Korea Post, the Education Institute, and post offices have been working to create an environment to participate in the customer satisfaction management.
However, the process has been a long one. Some numbered plaques on commercial and residential buildings are found somewhere else, written by hand or on individual plaques. Sometimes there is an 'old' number. These number may be old, but they are still in use. City government officials said they expect to deliver mail to both options, generally using the new one.
2017 Update: The conversion to the new addresses is complete, however the postal service still generally recognizes the old address system since many people/businesses are still using them.
Mailboxes are red and present across the country. They are easily recognized by the universal mail symbol. You can mail a letter, postcard or small package from these mailboxes as long as they have the correct and adequate postage.
Packaging services are available in many post offices. You can bring what you want to mail directly to the post office and they will box and wrap them for you. If you prefer to box your mail yourself, the post office will provide boxes of the five different sizes.
Maximum box sizes: The longest length is 1.05m; and the longest length and circumference is less than or equal to 2.0m.
International Parcel Service: You'll find a detailed list of rates (in English) for Korea Post's international parcel service on their website. The rates are determined by a number of factors including the destination country. The Korea Post Office website provides information on zones and rates for each in English as well.
You have three options that vary in terms of cost and delivery time - EMS, Air Mail and Surface Mail.
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A postal service by a drone is being tested on the ground of the Sejong Integrated Gov’t Building in Sejong City, South Chungcheong Province.
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