Hanwha Life Insurance Co. joined the insurance sector’s Hall of Fame by winning the Integrated Award of the Korea Service Grand Award for the seventh straight year. The insurance firm’s efforts to achieve the vision to be a global “super life insurer” by following its operational plan centered around consumers with diverse service systems and infrastructures has paid off. Hanwha Life Wins Korea Service Grand Award for 7th Straight Year
Insurance firm puts name on list of insurance sector award winner for superb services, having financial planners visit customers to take care of their needs, increasing number of F.P. to total 460,000.
Hanwha Life Insurance Co. joined the insurance sector’s Hall of Fame by winning the Integrated Award of the Korea Service Grand Award for the seventh straight year.
The insurance firm’s marketing program involves financial planners visiting customers for one-stop-service for consultations on various life insurance policies, including accidental plans and accepting papers for insurance payments, has been a huge success for the company.
The number of financial planners offering tailor-made services for customers now stands at around 460,000, speaking to the program’s success. The Mobile Center also helps customers save expenses by having them take care of what they need, anywhere and at any time, through the internet and mobile center. The company has been realizing the SMART service in a diverse way to boost the customers’ life values.
The company has also been providing social service activities and campaigns to share with others as “a companion linking the world and living,” as its motto with 24,000 leading executives and financial planners of the Hanwha Life Social Service Team, taking charge of the programs since 2004. Some of the well-known programs they have been holding include the World Fire Flame Festival, the Hanwha Life Cup Go Championship for Children and the 11 O’ Clock Concert, along with diverse business seminars.
President Cha Nam-kyu said Hanwha Life will continue working to protect the lives of customers and let them grow in line with its spirit “together and far,” so that the company would continue to be a dependable companion to its customers.
In 2015, Hanwha Life announced a new vision to become a leading player in the global insurance industry. As part of the vision, three mid-to-long term strategies were established: develop world-class business competencies; ensure cost competitiveness for sustainable growth; and expand global presence.
“We will improve customer convenience by entering growth businesses such as health and pensions, expanding mobile subscriptions, and introducing digital CRM. In addition, we will develop a value-based business management system to reduce cost and increase value,” the company said. “By developing nation-wide sales networks and diversifying distribution channels in China, Indonesia, and Vietnam, we will strengthen our position globally and advance into other markets in Asia including Hong Kong, Malaysia, and Singapore.”
Hanwha Life is a leading life insurance company with the longest history in Korea.
“We have been driving the development of the insurance industry and the country’s economic growth with our customer-oriented management philosophy. In 2014, we reported total assets of $84 billion. We have also received a sterling AAA credit rating from Korea’s top rating agencies for the past eight consecutive years.”
Leading the industry with innovative products, Hanwha Life says it’s committed to developing new services that will meet both market trends and customer demand, utilizing thorough analysis on the rapidly changing insurance landscape and on recent consumer trends to emphasize life-style issues such as health and retirement.
In 2014, the company’s pension plan was named the 2014 Best New Financial Product by the Financial Supervisory Service. With 11 exclusive licenses, more than any competitor, we have been recognized for our original insurance policies.
Hanwha Life has been fulfilling its responsibility as a member of the community.
“In 2014, we won the “Socially Responsible Company Award” and were inducted to the hall of fame, receiving the prize for ten consecutive years. We also received the Seoul Mayor’s Award for Social Welfare and the Minister of Health and Welfare Award in recognition of contributions to society,” according to the company.
Hanwha Life has also been recognized through various certificates and awards from government organizations and customer satisfaction survey firms. It ranked top in the life insurance sector of the Korea Service Awards hosted by the Korea Standards Association for since 2014.
For the 2014 Korea Service Quality Index survey managed by Korea Management Asset Consulting, we were at the top for customer service for five consecutive years and call centers for three consecutive years.