President Kim Ki-duk of Korea Post is shown with a number of staff in an ad for Korea Post coming on top in the Korea Customer Service Index Service Section in a recent survey made by KCSI.

(Photo: Korea Post)

Korea Post came out on top in the Korea Customer Service Index Service Section in a recent survey by the KCSI. The achievement is the result of Korea Post’s reforms, which were centered on improving customer service.

Postal delivery services are provided in two areas, with one being the single-fee service oriented toward the public, while the other is to earn a profit to take care of expenses. 

The postal logistics service reaches every nook and cranny of the country, including the most remote areas, through 3,500 delivery points across the country, along with deposit and insurance service under the Korea Post’s effort to make its services as convenient to its customers as possible.

Korea Post provides a variety of services, including flower delivery and postal shopping in addition to its traditional postal delivery service, packages and international special delivery.

The e-POSTBANK is the most advanced Internet Bank, which was newly established as a part of CYBERKOREA21 program.

Without visiting a post office directly, you can easily have access to and enjoy the most customized and convenient Internet banking services of e-POSTBANK from your home or office. The services of e-POSTBANK include fund transfers, account view activity, customer information service and other banking related services.

The e-POSTBANK is directly operated by the government and has 2,800 branch offices nationwide. 

The e-POSTBANK makes a sincere effort to improve the quality of people’s lives and take a step forward to build national foundation in the 21st century by providing a wide range of Internet banking services. ePOST Shopping is a service that fosters agricultural and marine businesses. It is service that supplies excellent agricultural and marine products and handcrafts from each district through approximately 3,700 post office. The site is like a shopping mall that provides transactions between buyers and seller.

Korea Post Savings, Seoul, is searching for direct lending, U.S. fixed-income and global real estate managers, according to RFPs posted on its website. The fund will hire up to three offshore private equity fund managers for senior direct lending funds, focused mainly on North America or Europe, with plans to commit roughly $100 million per fund. Proposals are due by 6 p.m. Seoul time on June 10, with final selections due by the end of July. Korea Post’s commitment can’t account for more than 25 percent of the size of the funds selected, which must have minimum assets of $500 million.

Korea Post’s Savings Bureau is also looking to hire two overseas fixed-income managers for U.S. investment-grade corporate credit funds. Proposals are due by 6 p.m. Seoul time June 7, with final selections to be made in July.Also, on behalf of its insurance bureau, it is searching for global real estate managers for core or core-plus strategies in open-end funds. Proposals are due by 6 p.m. Seoul time May 30, with final selections due July 15. The real estate and direct lending RFPs are available on Korea Post’s website. The fixed-income RFP is also available on KPS’ website. Korea Post officials did not respond to queries on the allocation amounts for fixed-income and real estate positions by press time.