Korea Elevator Safety Institute (K.E-safe) pledged to be one of the world’s best elevator safety institutions, committed to ensuring safety management.
K.E-safe set this year’s foremost priority task as “SAFE management” with the goal of rising to the ranks of the world’s best elevator safety institutions. SAFE stands for “Service for moving customers,” “Ambition for going for rising to the best,” “Friendship for promoting internal chemistry,” and “Excellence for strengthening experts’ capacity.”
The institute has decided to devote itself to ensuring the safety of elevators, the way people feel by focusing on elevator safety-related jobs, and putting into practice SAFE management.
_승강기종합민원센터.jpg)
Elevating Customer Satisfaction to Level of Private Sector
In an effort to satisfy people’s demand, the existing elevator call center has been reorganized into the Comprehensive Elevator Civil Service Consultation Center (1566-1277). It is operated by K.E-safe and the Ministry of Public Safety and Security. The revamped center offers consulting services between noon and 1 p.m., which has been interrupted so far, handling 100 cases from civil services, one-fifth of the center’s daily average total of 500 cases. The center is now in operation around the clock in the interest of customers’ convenience.
A smart inspection system using a tablet PC, which is employed to make site inspections, demonstrates a three-dimensional elevator structure and the portion and parts in question.
K.E-safe implements rotational education and other programs for officials of 30 branches and offices across the nation in the second half of this year to promote customer satisfaction with the goal of halving customer complaints.
Lastly, veteran inspectors are reexamining elevators found to violate inspection guidelines. Teams are in place to handle complaints from customers within 24 hours.
Such departments as Customer Support Office are participating in programs designed to promote customer satisfaction.
The “Voice of Customer” survey conducted by K.E-safe in the first half of this year showed that customer satisfaction responses shot up 1,214 percent, while customer complaints dropped 47.3 percent.
K.E-safe strives to upgrade elevator safety services to the level of private companies by focusing on endless innovation and research.
K.E-safe operates the Elevator Information Center, which handles all data on the life cycles of some 530,000 elevators in operation across nation, ranging from installation to scrapping. The institute implements research with companies and universities, which is part of the Government 3.0 Collaboration Tasks, and has introduced a homegrown smart inspection system designed to put inspection outcomes into database and enable accounting, cutting down on the time civil services are handled and enhancing inspection reliability. The smart inspection system allows an inspection crew to commute to inspection sites and return home without heading to office.
K.E-safe also develops and implement diverse policies designed to promote the development of the elevator industry. K.E-safe operates the Korea Elevator Manpower Development Institute, which is designed to cultivate elevator manpower. The institute organized the International Lift Expo Korea 2014 to extend a helping hand to SMEs’ exploration of foreign markets and to implement cooperation projects with such countries as China and Russia.
_박낙조원장검사현장 방문.jpg)
K.E-safe’s Dual Mission of Ensuring Safety and Providing Industrial Support
K.E-safe provided support to Korean elevator SMEs’ participation in a “lift expo” held in Russia in June.
The institute will operate the Korean pavilion at the Interlift 2015 being held in Germany in October in cooperation with Korean lift companies.
K.E-safe conducts an executives’ management education course and other programs in order to ramp up staffs’ expertise capacity. K.E-safe officials release research theses and papers at the annual meetings of the Korean Society of Elevators and Escalators and the Korean Society for Elevator Engineering, and they strengthen their research activities in safety and technology development areas after planning its own research.
“Our institute will put into practice SAFE management with responsibility and mission of not only being one of the world’s best elevator safety institutions, but also an organization offering services to people,” said K.E-safe President Park Nark-jo.
_승강기 박낙조 01.jpg)
