kB Kookmin Bank is proud that the number of users of its smartphone banking service, KB Star Banking, exceeded 1 million as of the end of April.
The new smartphone banking service has been getting a hot reaction from users, as it is simple and convenient to use and it is made with customers’ convenience in mind. It can take care of such banking services as checks on balance, fund transfers, certification centers and financial products exclusively selected for smartphones.
As the applications are easy to use, even the handicapped can easily have access to them, especially with an app for fund transfers, which is very simple as the app can store information needed in smartphones.
The bank launched the KB Smart Window Withdrawal Service in April. It allows customers to withdraw funds from their accounts without bankbooks, and the cash withdrawal cards only with certification numbers.
To name two of the better points of the banking service, customers don’t have to carry a bankbook and the bank can do away with the job of issuing bankbooks.
The KB Smart Starphone Installment Savings and Deposits launched by the bank targets young customers in their 20s and 30s. It has already attracted 430,000 accounts as of the end of May, holding some 1.9 trillion won in balances in those accounts.
Another financial product related with smartphones — KB Talking Installment Savings — has also seen its popularity rise.
Whenever the smartphone is shaken or touched, a cute character appears on the screen with funny expressions, sometimes even mimicking the holder of the smartphone. The character says such words as “hungry” and “save money” or “congratulations” among other words.
The bank also introduced KB Portable Branch so that customers won’t have to go to a branch in August. The portable branch can take care of all offline banking business for customers wherever they are without restrictions.
If internet and mobile banking services are mutually supportive with the existing offline businesses, the portable branch is said to help the customers take care of all offline banking businesses outside banking facilities. The portable branch functions like it has all the terminals that bank staff have access to, so that it can take care of such banking activities as opening new accounts, electronic finance, and check cards, among others, in real time.
The bank operates security programs in case of theft or loss. It also has an option to remotely suspend the account.
The bank also launched the online Financial Center in April of last year for customers to provide easy access to the Internet and smartphone banking to take care of their assets online. The service is notable because a staff member can be assigned to each online customer.
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