Chairman Suh Geun-woo of Korea Credit Guarantee Fund gives a speech at a ceremony marking the relocation of KODIT’s head office to Daegu on Jan. 29.(Photos:KODIT)

Korean Credit Guarantee Fund (KODIT) has successfully concluded its relocation to Daegu from Seoul on Jan. 29 and declared the opening of its “Daegu era” in a ceremony to mark the relocation. A slew of dignitaries were at the ceremony, including Chairman Shin Je-yoon of the Financial Service Commission, Chairman Han Jeong-hwa of the Small and Medium Business Administration, Deputy Mayor Kim Yeon-chang of Daegu Metropolitan City, key executives of KODIT and local residents totaling around 400 people.

KODIT began its plan to relocate to Daegu in 2010 by purchasing land to build its new office building in the new city. Construction was completed in 2014 and workers moved in to the new last December, officially opening its Daegu era.

In his congratulatory speech at the ceremony, the FSC chairman said he expected KODIT to play a great role in the development of Daegu as a Creative City with sustainable growth. So far KODIT is the only financial organization to relocate to the city from Seoul under government policy to achieve balanced development of the country. The FSC will not spare its effort to support KODIT for its continued growth to be a model enterprise in Daegu.

 Chairman and CEO Suh Geun-woo of KODIT said in his speech that KODIT will do all it can to help Daegu develop as a hub city where young businesspeople with great ambition around the country could set up shop.  

In the meantime, with advanced ethics management, KODIT continuously does its utmost to upgrade its corporate value and fulfill its social responsibilities. To embody the CEO's management philosophy of “Public-minded Service,” KODIT strengthened the role of its ethics management unit and also practiced various programs for customer satisfaction.

In addition, KODIT's efficient handling of its services, combined with the complaint-prevention training of staff, significantly reduced the number of customer complaints and raised the level of customer satisfaction.

The outsourced call center also contributed much to improving customer satisfaction as well as enhancing the productivity of staff members.

Implementation System

The Enterprise Support Department of KODIT has carried out ethics training programs. such as the E-CS Clinic, to enhance the ethical mind set of its people. Furthermore, KODIT has continuously conducted the “Clean For You” campaign and “Ethical Touching Plaza,” in which KODIT’s staff and its customers participated together. These special campaigns are aimed at stimulating an ethical spirit and a customer-oriented mind.

In order to have more encompassing feedback from customers and outside experts, KODIT expanded “he Open KODIT Participation Committee nationwide and operated the Voice of Customer (VOC) system. In this system, opinions on the overall management of KODIT can be transmitted online by the online Customer Evaluation Group, whose 1,255 members (as of 2012) are from guaranteed enterprises and relevant institutions. Through this mechanism, KODIT can promote its customer-friendly image.

KODIT’s efforts for customer satisfaction have been highly acclaimed, and KODIT has won Customer Satisfaction Management Awards presented by the Korea Economic Daily for three consecutive years from the year 2010 to 2012. KODIT has also won the Presidential Citation for National Quality Award presented by the Ministry of Knowledge Economy in December 2012 for its dedication to enhancing customer service through VOC system and innovations.